How can we help?

Quick answers below — and if you don't find what you need, send us an email. We usually reply within 1 business day.

bilaliyisoy@gmail.com

Subscriptions & billing

How do I cancel my subscription?

On your iPhone, open Settings → [your name] → Subscriptions → Glow Diary → Cancel Subscription. You'll keep premium access until the end of the current billing period, then it will not renew.

I bought premium but I don't see the features

Open Glow Diary → Profile → tap Restore Purchases. Make sure you're signed in to the same Apple ID you used to purchase. If that doesn't work, restart the app and try once more.

How do I get a refund?

Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Glow Diary purchase, and request a refund.

Will my subscription auto-renew?

Yes — Monthly and Yearly subscriptions auto-renew unless you turn off auto-renewal at least 24 hours before the end of the current billing period. The Lifetime plan is a one-time purchase and never renews.

App features

The AI features aren't working

AI features need an internet connection. If you're online and still seeing errors, you may have reached your weekly AI quota: 1 analysis per week on the free plan, 7 per week on premium. The counter resets every Monday.

Where are my photos stored?

On your iPhone only. Glow Diary uses SwiftData and your local Documents folder. Nothing is uploaded — not even when you use AI skin analysis (the photo is sent for processing and immediately discarded).

Can I use the app in my language?

Glow Diary is fully localized in 13 languages: English, Spanish, French, German, Italian, Dutch, Turkish, Arabic, Hindi, Indonesian, Japanese, Korean and Russian. The app follows your iPhone's system language automatically.

I lost my data after reinstalling

All Glow Diary data lives on your device. If you uninstalled the app, your local data is gone — unless you had iCloud Backup enabled when you uninstalled. To prevent this, keep iCloud Backup turned on under Settings → [your name] → iCloud → iCloud Backup.

Privacy & data

How do I delete all my data?

Uninstall Glow Diary. All habits, photos, logs, and skin profiles are deleted along with the app. There's no server to wipe — we don't operate a user database.

Do you sell my data?

No. We don't sell, rent, or share your personal data with anyone. We don't even have a database of users. Read the full Privacy Policy for details.

Feedback & ideas

I'd like to suggest a feature

We love feedback! Email us at bilaliyisoy@gmail.com with "Feature request" in the subject line. We read every message.

I found a bug

Please email us with: your iPhone model, your iOS version, a short description of the issue, and a screenshot if possible. We prioritize bug reports above everything else.

Still need help?

Email bilaliyisoy@gmail.com with:

Your iPhone model and iOS version
A short description of the issue
A screenshot if relevant

Email support

Response time: usually within 1 business day